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Privacy Policy

Last updated: August 2026

SPLITA is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, store, use, and protect your personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act, No. 25 of 2002 (ECTA) of South Africa.

By using our website, webapp, and services, you consent to the processing of your personal information as described in this policy.

1. Information We Collect

We collect information to provide a better, more secure user experience and to facilitate transactions on our platform.

A. Information You Provide Voluntarily

  • Account Registration: When you create an account, we collect your name, email address, cellphone number, and a secure password.
  • Creator Profiles: If you sell content, we may collect your business details, South African ID/registration number (for identity verification), and banking details to process payouts.
  • Customer Support: Correspondence, feedback, or support tickets you submit to us.

B. Information Collected Automatically

  • Device and Usage Data: IP addresses, browser types, operating systems, pages viewed, and the dates/times of your visits.
  • Cookies and Tracking: We use cookies to keep you logged in, remember your preferences, and analyse website traffic. You can manage cookie preferences via your browser settings.
  • Google Analytics: We use Google Analytics 4 (provided by Google LLC) to understand how visitors interact with our website. Google Analytics collects anonymised data such as pages visited, session duration, and general location (country/city level). Google may process this data on servers outside South Africa. You can opt out by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

2. How We Process Your Data

We process your personal information only for justifiable, lawful purposes, including:

  • Fulfilling purchases and delivering digital content to your account.
  • Processing payouts to Content Creators.
  • Verifying your identity to prevent fraud, money laundering, or unauthorised use of the platform.
  • Sending transaction receipts, account updates, and essential system notifications.
  • Improving platform functionality, user interface, and customer service.
  • Complying with South African statutory, legal, and regulatory obligations.

3. How We Store and Protect Your Data

We take the security of your personal information seriously and implement strict technical and organisational measures to safeguard it.

  • Security Measures: We utilise secure server infrastructure, firewalls, and data encryption (SSL/TLS) for data in transit.
  • Payment Information: We do not store your credit card or sensitive banking details on our servers. All payments are processed through secure, PCI-DSS compliant third-party payment gateways (e.g., PayFast, Peach Payments).
  • Data Retention: We retain your personal information only for as long as your account is active, or as required by South African law (e.g., tax regulations require financial records to be kept for 5 years).

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted third parties necessary to run our services:

  • Payment Gateways: To securely process your financial transactions.
  • Hosting and Infrastructure Providers: To keep our platform secure and operational.
  • Legal Authorities: If required by law, court order, or a government authority operating under South African jurisdiction.

5. Your Rights Under POPIA

As a data subject in South Africa, you possess specific rights regarding your personal information. You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we update, correct, or delete inaccurate or out-of-date information.
  • Objection: Object to the processing of your data for direct marketing purposes.
  • Deletion: Request the deletion of your account and associated personal data, subject to legal data retention requirements.

To exercise any of these rights, please contact our Information Officer using the details provided in section 7 below.

6. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party platforms. We encourage you to read the privacy policies of any website you visit.

7. Contact Our Information Officer

If you have any questions about this Privacy Policy, wish to lodge a complaint regarding how your data is handled, or want to exercise your legal rights, please contact us:

SPLITA - Information OfficerEmail: info@splita.co.zaJackal Creek Golf Estate
Northriding, Johannesburg
Gauteng, 2169
South Africa

If you feel we have not adequately addressed your concerns, you have the right to escalate your complaint to the South African Information Regulator at inforeg@justice.gov.za.